NetSol provides onsite IT support for offices and factories in Rayong and Chonburi, including scheduled maintenance, troubleshooting, and hands-on assistance with workstations, networks, and servers. Our remote helpdesk supports your team between visits. Response times depend on your location and service plan.
Anything that needs hands on the hardware — from a single workstation to your server room.
Onsite installation, replacement, and troubleshooting of business PCs, servers, printers, and network equipment.
Structured cabling, switch and router setup, Wi-Fi coverage, and network troubleshooting at your premises.
Hands-on troubleshooting for PCs, laptops, printers, and peripherals that cannot be fixed remotely.
Workstation deployment, account setup, and equipment configuration ready for a new hire's first day.
Scheduled on-site checks that catch failing hardware and configuration drift before they cause downtime.
Physical server, rack, and infrastructure support for factories, plants, and offices in Rayong and Chonburi.
Our onsite IT support covers Rayong and Chonburi — so technicians delivering IT outsourcing services can reach your site within realistic response windows.
Local presence means realistic, measurable response times.
★★★★★“NetSol has been our business partner for IT Service since our start up and they have played a strategic role in our growth. As we are a 24/7 operation, that specializes in Offshore Oil & Gas Crane Repair and Service we must have a reliable and responsive IT Service. Which is exactly what NetSol has provided for us.”
Featured customer Thunder Oilfield Services (Thailand) Co., Ltd.
Depending on your location, we offer SLA options ranging from as fast as one hour to within 24 hours. Faster response times have higher costs. We’ll agree on the appropriate response time based on your requirements and budget.
From first contact to a technician on your floor — here's how it works.
We visit or discuss your site, environment, and support needs to scope the right SLA.
We agree on visit frequency, response-time tier, and how onsite fits with any remote services you use.
A technician familiar with your site is assigned as your regular point of contact.
Your support plan can combine scheduled onsite visits with ongoing assistance when needed. Our remote helpdesk supports your team between visits.
Every business is different — so we quote based on your specific needs.
Single office, multiple sites, or a large industrial estate — coverage is scoped per location.
From scheduled monthly maintenance to as-needed dispatch, depending on how hands-on you need us.
Faster guaranteed response costs more — we help you find the right balance for your risk tolerance.
Have questions? Contact us and we will help you choose the right onsite support model.
Rayong and Chonburi. If your company is located outside this onsite coverage area, our nationwide remote Helpdesk service can still support users, Microsoft 365, servers, backups, and software issues without waiting for a site visit.
Depending on your location, SLA options range from as fast as one hour to within 24 hours. We agree on the response time for your site; faster response tiers have higher costs.
Onsite Support means a technician physically comes to your location. It is available in Rayong and Chonburi. Our Helpdesk service is remote, ticket-based support available to businesses anywhere in Thailand. Many customers combine both.
Yes. Most customers pair onsite support with our Remote Monitoring and Management (RMM), Helpdesk, or Backup services, so day-to-day issues are handled remotely and a technician is dispatched only when hands-on work is needed.
There is no fixed public price — cost depends on the number of sites, visit frequency, and the response-time tier you choose. Contact us for a quote based on your setup.
Yes. Our onsite technicians can support customers in Thai and English. German is available for management, consulting, and service discussions with NetSol's Managing Director when needed, but German-speaking onsite field support is not part of the standard onsite service.
Tell us where you are located and what kind of support you need. We will confirm whether your site is in our onsite coverage area and outline a suitable SLA.
