Managed Ticket System
NetSol provides a private, fully managed ticket system for customer support, internal helpdesk, sales, marketing, and any team that works from shared mailboxes.
Private Helpdesk Platform
Collaborate on customer emails, see entire conversations, assign messages to other team members, add internal notes, and review staff productivity reports.
Why It Matters
Managing customer inquiries efficiently is critical for high satisfaction and operational clarity. A managed ticket system gives your team one place to receive, organize, assign, and track customer requests or internal support tickets, so no issue falls through the cracks.
Turn shared mailbox chaos into organized conversations with owners, status, notes, and full history.
Assign tickets, track response times, measure workload, and keep follow-up visible across the team.
NetSol handles hosting, email integration, agent setup, updates, patches, backups, and monitoring.
Why Choose NetSol
Our platform is based on the trusted FreeScout open-source system, hosted and configured by NetSol on a private cloud server. You get the flexibility of FreeScout without setup, maintenance, or technical overhead.
Better Support Operations
Available Add-ons
Feature Set 1 is included with the standard month-to-month subscription. Feature Sets 2 and 3 are available with a 1-year subscription, billed monthly.
FAQ
Common questions about hosting, branding, security, customization, and support.
A helpdesk solution lets businesses organize, track, and manage customer or internal support inquiries. It centralizes communication, assigns tickets to agents, measures response times, and improves service efficiency.
NetSol handles server setup, email integration, agent management, updates, backups, technical monitoring, and support while your team focuses on customers.
Yes. We provide custom branding, including your own domain name and your company logo for a professional customer experience.
No. Each client receives a private cloud server environment, fully isolated from other customers.
Yes. The helpdesk can integrate with Single Sign-On services such as Microsoft 365, Google Workspace, and other SAML-based identity providers.
No problem. Ongoing agent management is included. You send us a request, and we add or remove agents as needed.
Yes. Ticket fields, workflows, priorities, SLA rules, canned responses, agent roles, email templates, languages, and integrations can be adapted to your business needs.
The system is hosted on a private cloud server with SSL encryption, secured server access, daily backups, regular updates, and continuous monitoring.
Start A Private Helpdesk
Launch your own private, fully managed ticket system with unlimited agents, secure hosting, custom branding, and full system management by NetSol.
* All prices shown exclude 7% VAT. Prices are subject to change without prior notice.
